With our professionally conducted "Mystery Activities" you get the chance to improve your service quality in a targeted manner. We test your call centres or service providers on specified terms. You then receive a comprehensive analysis with recommendations for action and project planning.
- You can see in which areas there are possibilities for improvement.
- You can skilfully identify weak points.
- You receive sound approaches for improving your service quality in all areas.
You provide your customers with an optimal service. You measure from the outside and make an important contribution to your quality assurance!
1. Get to know and mandate eisq
Contact us and get to know us. In a non-obligation telephone call you will find out more about us and our expertise. You will receive your individual offer.
2. Draw up a set of criteria with us
We work out your objectives and criteria with you. eisq relies on scientifically sound methods. The 6 dimensions of finance, content, processes, communication, customer and quantity provide a comprehensive description.
3. Define your prompt book
In your prompt book, you define your processes with us. eisq takes care of the planning of the test processes, the coordination and preparation of the test data, the legal certainty in the handling of personal data, the provision of email accounts and the transmission of suitable telephone numbers for mystery calls.
4. Have 50 mystery calls/emails done
Your 50 Mystery Activities will be carried out according to your prompt book by our trained and permanently employed tester team. They generate resilient measurement processes.
5. Receive a comprehensive report and practical recommendations for action
You receive a comprehensive report on all test procedures and your results as a practical PDF/A file. Benefit from a comprehensive analysis with recommendations for action and project planning. Your results will be delivered to you via Skype or by phone.
We will be happy to assist you in improving your service quality.
See for yourself
"Real service professionals. A worthwhile investment" says Rebecca Frings, Sparkasse Oberhessen.
Get to know us without any obligationand learn moreabout our approach and our qualified tester team.
Get your individual fixed price offer now
Benefit from this offer today and improve your service sustainably. We use scientifically sound methods to carry out the Mystery Activities. The approach of eisq has already proven itself in many projects.