You are not alone. It has been shown that over 50% of all outsourcing projects fail to meet their targets.
Many companies outsource services – and end up losing track of things. Quality suffers, costs rise, and responsibilities become blurred.
This is not an isolated case.
Studies show that only a minority of outsourcing arrangements are rated by clients as truly successful.
Our outsourcing solutions
Outsourcing by eisq
Managed Outsourcing by eisq
We get it done. You profit.
Would you prefer not to have to deal with your outsourcing arrangements on a daily basis?
We can handle your day-to-day vendor management for you: quality and performance management, risk management, invoice verification, contract management and innovation management – all from a single source.
Finding and selecting a service provider
Find the right partner – without any detours.
Choosing the wrong service provider costs you time, money and stress. We help you structure your selection process: from defining your requirements and issuing the tender to arranging pitch meetings that really make a difference.
You’ll be given a solid basis for your decision – and a partner that’s right for you.
Effectively managing service providers
Better quality. Better results. Greater commitment.
A good contract isn’t enough. We analyse your existing framework – contract, metrics, governance – and highlight specific areas for improvement. You’ll receive quantified recommendations for action and practical tools. At a fixed price. With a refinancing guarantee.
This is how an outsourcing project with eisq works
No off-the-shelf phase model. No waterfall-style consultancy approach.
Step 1: Quick-Check (30 minutes)
You describe your situation. We ask the right questions. By the end, you’ll know exactly what the real problem is – and what the best next step is. No questionnaires. No preparation.
Step 2: Diagnosis (1–5 days, depending on the scope)
We’ll be looking at the contract, control systems and measuring instruments. Not to write a report – but to provide you with quantified options for action. What is the cost of maintaining the status quo? What can be retrofitted quickly?
Step 3: Implementation – as thoroughly as necessary
Some clients need a clear plan and implement it themselves. Others want us to take over vendor management on a permanent basis. Both options are possible. We adapt to your situation – not the other way round.
Vendor Management 2.0
Why more key performance indicators do not automatically mean better control
Most companies measure their outsourcing primarily in terms of volume: number of calls, handling times, and quantities. This falls short.
Nobel laureate Philip W. Anderson demonstrated long ago that quantity is only one dimension of quality. Robert Kaplan and David Norton applied this principle to corporate management with the Balanced Scorecard.
We have consistently applied this concept to outsourcing – and call it Vendor Management 2.0: holistic management rather than mere volume reporting.
The Quality Scorecard
Your tool for comprehensive service provider management
The Quality Scorecard (QSC) is the practical cornerstone of our methodology. It reveals whether your service provider is truly delivering – beyond traditional SLAs.
You decide which criteria are weighted and by how much. This creates clear guidelines for your service provider – and a measurement framework that really works in day-to-day practice.
“Together with the team at eisq, we developed a bespoke set of criteria for measuring our service: the Quality Scorecard. Thanks to the standardisation manual, we now always have the means to measure our service levels.”
Christian Lorenz, Division Manager, regional energy supplier
| Dimensions | What it measures |
|---|---|
| Contents | Is what your service provider is doing technically correct? |
| Processes | Are procedures and systems being followed correctly? |
| Communication | How friendly, clear and professional is the communication? |
| Customer | What does the feedback from your end customers say? |
| Finance | How much does the service cost – and what are the benefits? |
| Quantity | How much, how often, how fast? |
Quick check: clarity in 30 minutes
No preparation needed. No sales pressure.
Many managers sense that there is more to be gained from outsourcing – but in day-to-day life, there is simply no time for a proper assessment of the current situation.
With the Quick-Check, you’ll receive a clear assessment of where the biggest opportunities lie.
Identify key areas: quality, costs, governance.
Prioritise: What is really worth it?
Next step: clear recommendations.
No obligation · No preparation · No follow-up
Further benefits for you
Nearshore - Call Centers in Europe/EMEA
Celebrate more successes in the nearshore sector with us. You get an overview of the countries in which service providers offer a German-language service.
- You see where it is cost-effective.
- You know where GDPR applies and where not.
- You get an overview of the stability of the location.
- You learn which nearshore trends exist in which countries.
Meet the eisq team
Would you like to know who will actually be supporting you throughout the outsourcing process? Meet our team – consultants with hands-on experience in vendor management, service quality and the management of service providers.
- You can see the range of expertise and roles we have at eisq.
- You’ll get a feel for how we work and who your points of contact are.
- You’ll know exactly who you’ll be speaking to during the project.
- You’ll quickly find the right person to contact regarding your enquiry.