You don’t make the right choice under pressure – you make it with the correct partner.
Why choosing the right service provider is key to the success of your outsourcing project
Sourcing is a strategic decision – not a procurement decision
The choice of a service provider has an impact for five to ten years. It shapes service quality, costs, compliance risks and the workload of your own teams. Nevertheless, many selection processes are carried out under time pressure. The requirements are vague. Vendor presentations all seem much the same.
eisq guides you through a structured selection process that ensures three things: requirements that match the actual reality of the service. Providers who can demonstrably deliver – not just give a convincing pitch. Contracts that ensure manageability and scalability.
Ultimately, you make the decision yourself. We ensure that you make your decision based on reliable facts.
Our six-stage selection process
Structured, transparent, usually lasting 12 to 20 weeks
Vision and requirements
Stakeholder interviews, prioritisation, business case.
Market analysis and long list
Identify and pre-evaluate suitable suppliers.
RFI and shortlist
Structured preliminary screening, shortlisting to three to five candidates.
RFPs and pitches
In-depth assessment of the concept, team, pricing and cultural fit.
Due diligence and negotiation
Site visits, contract drafting, commercial negotiations.
Decision and handover
Recommendation for awarding the contract, documentation, handover to transition.
Why customers choose the service provider with eisq
Specialised, independent, operationally embedded
Specialisation rather than generalism
We specialise exclusively in advising on outsourcing, service provider selection, vendor management and service operations – and have been doing so for over 15 years.
Vendor-independent
We do not sell our own delivery services and do not receive commissions from providers. Our recommendations are based on your interests.
Industry expertise in regulated markets
Pharmaceuticals, medtech, healthcare – we understand the compliance requirements that others overlook during the selection process.
In practice, not just in theory
Our consultants have managed service organisations themselves. We know what really works in practice.
Market overview for EMEA
Active contacts with relevant service providers in Europe and the surrounding region – backed by proven track records.
A method with substance
Specialised valuation models, pricing comparison tools and contract modules that have been validated in dozens of projects.
Are you facing a tough decision?
Sometimes it only takes 30 minutes to gain clarity.
During an initial, no-obligation conversation, we will work together to clarify the current situation, your objectives and the realistic factors for success. We will help you assess which steps are truly necessary when selecting a service provider – and which ones you can do without.
You will come away from this conversation with concrete guidance – regardless of whether we end up working together.
The conversation will take half an hour. A wrong decision could cost you years.
Further benefits for you
Designing more successful pitches
Read our 19 tips on how to make your pitch appointments more successful. You will achieve...
- higher quality appointments,
- more insights,
- your better basis for decision-making.
Nearshore - Call Centers in Europe/EMEA
Celebrate more successes in the nearshore sector with us. You will receive an overview of the countries in which service providers offer German-language services.
- You see where it is cost-effective.
- You know where GDPR applies and where not.
- You get an overview of the stability of the location.
- You learn which nearshore trends exist in which countries.