The opening keynote takes an honest look at the impact of AI and performance metrics on outsourcing management. Where are governance, quality, and compliance fundamentally changing – and where are they not?

Expect a keynote that offers a clear perspective, draws on real-world experience, and sparks meaningful discussion.

50-minute keynote, followed by a 10-minute Q&A session.

The second keynote should come from the perspective of an AI solution provider – and that's exactly what makes the difference: not an external observer, but an insider's perspective.

What can AI really deliver in outsourcing today? We are looking for a keynote that provides an honest and transparent assessment of AI's opportunities, limitations, and the crucial question: Which promises truly hold up in practice?

50-minute keynote, followed by a 10-minute Q&A session.

Interested? We'd love to hear from you. Get in touch.

After the first two keynotes, it’s time for a short refreshment – and for inspiring conversations. The networking break invites you to exchange ideas with other participants in a relaxed atmosphere, make new connections, and reflect on your impressions. Use this moment to dive deeper into questions, share experiences, or gain new perspectives. Often, it is precisely these encounters that generate the most valuable impulses for the rest of the day and beyond.

Christopher Pagel, Head of Outsourcing Service II at 1&1 Telecommunication, shares a practitioner account at the 8th Exzellenzforum Outsourcing.

In his 30-minute session, Christopher traces how 1&1 has developed its nearshore approach over the past five years — from early pilots through operational challenges to full strategic integration in the service model.

• What worked?
• What didn't?
• And what would they do differently today?

This session is for anyone who refuses to reduce nearshore to a cost lever — and instead sees it as a serious design option for resilient, quality-driven service organisations.

30 minutes plus 10 minutes Q&A.

We are looking for a case study that gets to the point.

30 minutes showing how outsourcing, vendor management, or AI-supported governance works in real life – with real decisions, real challenges, and real outcomes.

No gloss, no theory. Just practical experience.

Interested? Get in touch with us.

After an afternoon of strategic discussions, fresh ideas, and open debate, Bernhard Gandolf and Florian Senda highlight the key takeaways:

• What will stay with us?
• What is changing?
• What will we take into Day 2?

Afterwards, we open the doors to the evening programme – the perfect opportunity to continue the conversation, strengthen professional relationships, and exchange ideas in a relaxed atmosphere.

After an intensive first day of the forum, we intentionally create a moment to slow down. Take this time to recharge – whether you'd like to freshen up, catch your breath, or simply enjoy a quiet moment before we come together for the evening programme.

Can we top the experience of the 7th Excellence Forum Outsourcing in Dresden?

Well, we certainly intend to try.

Join us for an enjoyable evening in a relaxed atmosphere, filled with great conversations, new impressions, and a special surprise.

Dinner included.

4 Theses. Top-rated at the 7th Exzellenzforum in Dresden.

Gandolf and Senda set the stage for the BarCamp with their take on the future of outsourcing in the DACH region — thought-provoking, challenging, and designed to spark discussion.

The BarCamp is a central highlight of the Excellence Forum Outsourcing 2026 and stands out clearly from traditional conference formats.

Here, participants shape the agenda themselves, contribute their own topics, questions, and experiences, and create practical, interactive sessions at eye level. The BarCamp thrives on exchange, active participation, and joint idea development – generating impulses that can be applied directly to everyday work.

At the end of the second day, your hosts Bernhard Gandolf and Florian Senda briefly recap the key takeaways and insightsand insights once more – turning inspiration into action.

Because now it’s time to ask:

• What will you take away from the forum??
• What progress are you ready to make?
• Continue thinking together or move forward together.

The Excellence Forum Outsourcing 2026 ends at 1:00 p.m. – with many new impulses, valuable new connections, and practical ideas to take back to your business.