Excellence Forum Outsourcing 2026 – here you will find all information, right up to the super easy registration.
Excellence Forum Outsourcing 2026: Reboot of the Sourcing Strategy
AI as a game changer in vendor management
The Excellence Forum Outsourcing 2026 is not a typical forum. It’s not about a rigid program or passive listening – you actively shape the agenda. Your topics, your questions, and your experiences directly influence the program.
The peer-to-peer exchange ensures that you take away concrete, actionable insights – and contribute your own.
Imagine this: It’s 2026. Together with experts and leaders from across Europe, you are discussing at the Excellence Forum Outsourcing “Reboot of the Sourcing Strategy: AI as a Game Changer in Vendor Management.”AI and automation have long become part of everyday business – but the decisive questions go far beyond cost and efficiency.
What does this mean for you as a decision-maker in vendor management?
You are the central interface between internal teams and external service providers, shaping processes, ensuring quality, and keeping an eye on competitiveness.
All information at a glance
Excellence Forum Outsourcing: Two days full of new impulses, inspiration, and exchange at a glance
- When: March 25, 2026, from 1:00 p.m. to 5:30 p.m. & March 26, 2026, from 9:00 a.m. to 1:00 p.m.
- Where: Messering 6, 01607 Dresden; in the “Eselstall” at Messe Dresden
- Number of participants: max. 20 participants – a small group for optimal exchange
- Evening event: March 25, 2026, starting at 7:00 p.m. (included)
- Cost: € 450.00 plus 19% VAT
- Early-bird discount: Until January 11, 2026, only € 375.00 plus VAT
Group discount: Register one or more additional participants from your organization and receive a 10% discount on the participation fee using the code 'Gruppenrabatt'.
Secure your limited spot for the Excellence Forum Outsourcing 2026 now and take part in an inspiring exchange on how to elevate your sourcing strategy in customer service to the next level.
You can find the event terms and conditions here.
NEW: You can now also pay by credit card via PayPal – simple and convenient.
The Excellence Forum Outsourcing 2026 is aimed at everyone responsible for managing service delivery.
Who should attend – and what you will take away
The Excellence Forum Outsourcing 2026 is aimed at everyone responsible for managing service providers. Whether you are a vendor manager, service partner coordinator, outsourcing specialist, performance manager, or quality manager – this is where people meet who coordinate the interfaces between internal teams and external service providers.
In 2026, this capability is more important than ever. Artificial intelligence, digital transformation, and agile ways of working are fundamentally reshaping the requirements. The forum provides you with a platform to sharpen your role, gain new impulses, and discuss in a practical way how to successfully manage service providers.
Your benefits:
- Shape the future: Compare the status quo in your company with new approaches.
- Celebrate successes: Identify what is already working well in your organization.
- Experience exclusivity: A maximum of 20 participants for intensive exchange.
- Innovation live: Concrete results you can apply immediately in your daily work.
- Pure inspiration: Venue, program, and participants are all geared toward your progress.
Our venue – a space with character
The “Eselstall” at Messe Dresden
The “Eselstall” on the grounds of Messe Dresden is a special place: once home to animals, it now creates space for new perspectives. Surrounded by raw exposed concrete, warm wooden elements, and expressive street art, experts come together to discuss AI, quality, and partnership.
Dresden artists Lars P. Krause and Sebastian “Slider” Girbig have given the space a distinctive signature with graphic structures, clear contrasts, and vibrant wall design – minimalistic, powerful, and inspiring.
With the adjoining garden opening up to the outdoors, conversations naturally continue beyond the room itself. The atmosphere fosters clarity, gives ideas room to grow, and encourages creativity. The Eselstall is a place that invites you to embrace something new.
Your expert contributions for the Excellence Forum
Pure outsourcing expertise
Sven Hinze
Union Investment Service Bank AG
The future of customer service at Union Investment: Transformation through AI and innovative service provider management.
Pascal Dué
Vorwerk Schweiz AG
Practical insights into Vorwerk’s global customer service world.
Rainer Wilmers
Amira - almost human
Opportunities and limitations of using AI in outsourcing management.
Excellence Forum Outsourcing 2026 – Day 1 Agenda
The program for the first day
Welcome to the Excellence Forum Outsourcing 2026: Florian and Bernhard introduce the reboot of the sourcing strategy.
1:00 p.m. – Welcome: Reboot of the sourcing strategy.
Excellence Forum Outsourcing 2026: AI as a game changer in vendor management
The sourcing world is at a turning point. Costs, quality, risks – all of this is changing faster than established processes can keep up. In this opening session, Florian Senda and Bernhard Gandolf show why a true reboot of the sourcing strategy is long overdue – and how artificial intelligence is rewriting the rules of vendor management.
They introduce the program:
- away from linear provider management,
- towards AI-supported steering that radically increases transparency, makes risks visible earlier, and evaluates performance more objectively.
Keynote speech by Rainer Wilmers: AI in outsourcing between opportunities, risks, and practical implementation.
1:20 p.m. – Keynote speech by Rainer Wilmers, Amira – almost human
Seizing opportunities, understanding risks, shaping the future
After the welcome, Rainer Wilmers opens the Excellence Forum Outsourcing 2026 with a well-founded and practice-oriented keynote speech (50 minutes presentation & 10 minutes Q&A). In his talk, he highlights the opportunities and limitations of using AI in outsourcing management and shows how modern technologies can support processes without neglecting the specific requirements for compliance, controllability, and quality.
Open keynote slot: Your opportunity to shape topics and share knowledge at the Excellence Forum Outsourcing 2026.
2:20 p.m. – Keynote contribution – to be announced
Your opportunity to showcase expertise and provide valuable impulses.
For this program slot, we are planning another exciting keynote contribution (50 minutes presentation & 10 minutes Q&A). We are currently looking for a topic that is practical, relevant, and future-oriented.
Would you like to contribute your own topic? Then you have the opportunity to use this slot as part of an event sponsorship and show participants how artificial intelligence is already creating real value in vendor management today. Whether through innovative processes, best practices, or concrete case studies – we look forward to contributions that inspire, provide guidance, and encourage new ways of thinking.
Time for a first exchange: The networking break is where new connections and valuable impulses emerge.
3:20 p.m. – Networking break for professional exchange
Strengthening exchange, deepening connections, advancing ideas
After the first two keynotes, it’s time for a short refreshment – and for inspiring conversations. The networking break invites you to exchange ideas with other participants in a relaxed atmosphere, make new connections, and reflect on your impressions. Use this moment to dive deeper into questions, share experiences, or gain new perspectives. Often, it is precisely these encounters that generate the most valuable impulses for the rest of the day and beyond.
Keynote by Sven Hinze: AI-driven future of customer service at Union Investment.
3:50 p.m. – Keynote contribution by Sven Hinze, Union Investment
A look into the future of modern service environments
After that, participants can look forward to an inspiring contribution (30 minutes presentation & 10 minutes Q&A) by Sven Hinze on the topic: “The future of customer service at Union Investment: Transformation through AI and innovative service provider management.” His talk offers a practical look into the future of customer service in the regulated financial sector.
In the final keynote of the first day, Pascal Dué will provide insights into Vorwerk’s global AI initiatives in customer service at the Excellence Forum Outsourcing 2026.
4:30 p.m. – Keynote contribution by Pascal Dué, Vorwerk Switzerland
Learnings from global AI initiatives in customer service
The afternoon concludes with the fourth and final keynote contribution of the day (30 minutes presentation & 10 minutes Q&A). Pascal Dué provides insights into the learnings from the global AI initiatives within Vorwerk’s customer service organizations.
Reflecting on the day, deepening connections, and opening the evening.
5:10 p.m. – Summary and break until the evening program
Summarizing insights, strengthening connections, opening the evening.
After an afternoon full of strategic depth, new ideas, and open discussions, Bernhard Gandolf and Florian Senda highlight the key takeaways:
- What sticks?
- What is changing?
- What do we carry into day 2?
Afterwards, we open the doors to the evening program – the perfect setting to deepen thoughts, strengthen connections, and continue the conversation together.
A brief moment to unwind and recharge.
5:30 p.m. – Break until the evening program
Time to breathe
After an intensive first day of the forum, we deliberately create a moment to slow down. Use this time to recharge – whether to freshen up, take a breather, or simply enjoy a brief moment of calm before we start the evening program together.
Excellence Forum Outsourcing 2026 – Day 2 Agenda
The program for the second day
Bernhard Gandolf opens the second day of the Excellence Forum Outsourcing 2026 and sets the first content impulses.
Florian Senda shapes the joint opening of the Excellence Forum Outsourcing 2026 and guides participants into the day’s program.
9:00 a.m. – Opening session for the second day
Setting the playing field: clarity for the next outsourcing steps.
Bernhard Gandolf and Florian Senda welcome participants to the second day of the event. Together, they set the playing field and provide clarity for the next steps in outsourcing.
Wolfram Gürlich prepares participants for the BarCamp with his keynote speech.
9:15 a.m. – Keynote contribution by Wolfram Gürlich, dialfire
Inspiration for the BarCamp
After the opening of the second day, let Wolfram Gürlich set the tone for the BarCamp with a keynote speech (50 minutes presentation + 10 minutes Q&A)! Wolfram Gürlich will speak about … Let yourself be surprised and inspired.
The BarCamp on the second day is our personal highlight of the Excellence Forum.
10:15 a.m. – BarCamp: Co-creating instead of just listening
Where your topics take center stage and new knowledge is created together
The BarCamp is a central highlight of the Excellence Forum Outsourcing 2026 and stands out clearly from traditional conference formats.
Here, participants shape the agenda themselves, contribute their own topics, questions, and experiences, and create practical, interactive sessions at eye level. The BarCamp thrives on exchange, active participation, and joint idea development – generating impulses that can be applied directly to everyday work.
Farewell of the Excellence Forum Outsourcing 2026: Your hosts consolidate the key insights and look ahead.
12:45 p.m. – Farewell and end of the Excellence Forum Outsourcing 2026
Insights become decisions – and decisions become progress.
At the end of the second day, your hosts Bernhard Gandolf and Florian Senda briefly summarize the most important impressions and insights once more – to enable decisions.
Because now it’s time to ask:
- What will you take with you?
- What progress are you ready to make?
- Continue thinking together or move forward together.
The Excellence Forum Outsourcing 2026 ends at 1:00 p.m. – with many new impulses, exciting connections, and fresh ideas for your daily practice.
Accommodation for our participants
To make your participation in the Excellence Forum Outsourcing as comfortable as possible, we have reserved a block of hotel rooms for you.
This way, you benefit from short distances and a fair price-performance ratio.
- Hotel: B&B HOTEL Dresden City-Süd, Bamberger Str. 14, 01187 Dresden
- Room block: 25 rooms with a French bed, including breakfast
- Price: €77.50 per night and room, including taxes
- Booking: directly with the hotel using the keyword “Kontingent Kundenevent 2026”
- Phone: +49-351-46600
- Email: dresden-city-sued@hotelbb.com
- Deadline: We recommend making your reservation early. All rooms not booked by February 25, 2026, will be released automatically.
The BarCamp is a central part of the Excellence Forum
The BarCamp – Co-creating instead of just listening
The BarCamp is an important part of the Excellence Forum Outsourcing and clearly distinguishes the event from traditional conference formats.
In this open program segment, participants shape the agenda themselves by contributing their own topics, questions, and experiences. This creates sessions that address exactly the issues that matter to you right now – practical, interactive, and at eye level.
The BarCamp thrives on the active participation of everyone, on mutual exchange, and on jointly developing solution approaches. This flexible and open format complements the other program elements perfectly and ensures that each forum is unique and provides impulses that can be applied directly to everyday work.
Your hosts for the Excellence Forum Outsourcing
Bernhard Gandolf
Certified expert for outsourcing & service excellence
As a Certified Management Consultant and Managing Director of eisq (european institute for service quality), I support B2B and B2C companies in optimizing their service processes and successfully implementing outsourcing strategies.
My passion: your success!
Through innovative outsourcing solutions and excellent service management, I help companies increase their efficiency and strengthen their competitive position.
Florian Senda
As Managing Director of ojuto consulting gmbh and management consultant, I have been shaping successful customer service organizations for more than 20 years – from strategic realignment and process optimization to complex outsourcing and CX projects.
I combine strategic thinking with CRM expertise, change management experience, and a strong focus on practical solutions. I have implemented projects nationally and internationally that have measurably increased customer satisfaction and efficiency.
I am known for professionalism and a straightforward, approachable manner that makes collaboration easy and drives results.