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Your eisq team

eisq is your specialist business consultancy for operational excellence and more value for your customers.

Thanks to our expertise, you can achievemore results throughout the entire customer life cycle with all service processes aimed at your customers.

Well-known clients rely on the expertise of your eisq team when selecting a service provider, optimising their service processes or training their employees in the aforementioned topics.

Get to know us:

Managing Director and Certified Management Consultant
Telefon: +49 541 580543-10
Fax: +49 541 580543-29


Bernhard Gandolf

Managing Director and Certified Management Consultant

Your expert for operational excellence and more customer benefit

In accordance with the regulations of the International Council of Management Consulting Institutes(ICMCI), the Institute of Management Consultants has listed Bernhard Gandolf as a Certified Management Consultant under the registration number 9422501 since 2009.

Qualifications as a moderator with the extension for large groups and as an Advanced Communicator Gold round off the professional profile of the managing director.

Since 1994, the passion for perfect service has driven Bernhard Gandolf. His curriculum vitae lists these career stages:

  • Managing Director and Certified Management Consultant
  • Senior management consultant
  • Managing Director of call centre operators
  • Customer Service and Telesales Manager

» Manage your expertise for services & quality and manage service providers more effectively

In his private life, the native Austrian has a soft spot for alpine skiing and theatre (which gets a very raw deal).

On 02/02/2009, Gandolf founded eisq.

What especially distinguishes eisq as a specialised management consultancy?
"eisq puts client benefit first."

Marketing, Design and Content
Telefon: +49-541-580543-18

Jenny-Loreen Tydecks

Marketing, Design and Content

Your expert for marketing activities

Jenny easily provides a good atmosphere with her casual style. She fully develops her creativity in copywriting and designing. Willingness to learn is not neglected either, because instead of the "what", she clearly puts the "how" in the foreground.

Creative, Marketing and Copywriting
Telefon: +49-541-580543-19

Marcus Weitz

Creative, Marketing and Copywriting

Your expert for preparing the consulting letter and creative copywriting.

Marcus is able to deal with people well because of his Nordic calm and relaxed manner.

He takes on the creative part in numerous areas, creating graphics or editing processes in Microsoft Visio, for example. Marcus also quickly familiarises himself with administrative and technical tasks.

Test Centre and Organisation
Telefon: +49-541-580543-14

Lisa Gandolf

Test Centre and Organisation

Your expert for reliable tests and smooth organisation

Lisa keeps your consultancy going. Thanks to her studies in psychology and her training as a mediator, she handles all situations with confidence.

Video production
Telefon: +49-541-580543-16

Dennis Autermann

Video production

Your expert in the planning and production of videos.

Dennis is responsible for photo and video editing. He keeps our YouTube channel running and ensures that you can enjoy new tips and tricks from Bernhard Gandolf with a cup of tea every month. Dennis works efficiently on new topics and is always looking forward to new challenges.

Our vision

'Quality determines the success of companies. Today and tomorrow.' - That is the conviction of eisq. That is why eisq raises awareness of the strategic importance of service management.

Whoever manages service providers should receive due recognition and appreciation. Success only comes together. Client and contractor hand in hand. That is what eisq is committed to.

Our values


Our conviction: we achieve more in partnership. This means fairness in dealing with clients, business partners, colleagues, applicants and media representatives. We share know-how for joint successes.


Those who stand up for their own actions automatically look out for others. We take responsibility. We combine active climate and environmental protection with business success.  myclimate has certified eisq as a climate-neutral organisation since 2009.

  • We combine your fixed-price projects with your security.
  • Those who - like your consultancy - stand for quality can be measured by it.


Because eisq works fairly and autonomously, you get transparency about what happens, why something happens, what options exist, how results help you and how best to use resources.

That's why eisq is unreservedly committed to clients, because you are our focus. Commission business with third parties is categorically excluded for you by your consultancy.