This is what you get with eisq
A sure path to success
Clear partner management: responsibilities, escalation procedures and reviews that work in practice – not just on paper.
Outsourcing without losing control: we support you every step of the way, from the tender process through to a smooth handover.
Measurable service quality: SLAs, KPIs and monitoring routines that deliver real control.
Digitalisation with a plan: We help you implement digital projects – ePA, self-service, AI-supported processes – in such a way that external partners are seamlessly integrated.
Independent consultancy: eisq represents your interests exclusively – no in-house network of service providers, no hidden conflicts of interest.
Free mini-check
In 30 minutes, we’ll sort out:
Where the greatest risks arise within your provider landscape
Which governance frameworks, SLAs and KPIs are missing – and what can be quickly implemented
How to move from ‘firefighting’ to stable performance
Whether and how AI and digitalisation can improve your governance
We’ve been on both sides of the table – and we know where most projects really go wrong.
Our services in healthcare outsourcing
With structure, management and clear lines of responsibility
Outsourcing & Partner Selection: Sourcing strategy, tender design, supplier comparison and contract drafting – so you can find the right partner and set clear expectations from the get-go.
Governance & Vendor Management: Management procedures, SLA/KPI systems, escalation protocols and clear roles – even in complex multi-vendor setups involving hospitals, health insurance funds or billing service providers.
Service Transition & Stabilisation: Structured handovers, onboarding support and a hypercare phase – until operations are running reliably.
Patient Service & Insured Patient Care: Setting up and optimising care programmes, medical information and disease management – including service provider management.
Service quality, digitalisation & referrer management: Mystery calls, touchpoint analyses, integration of external partners into digital projects, as well as referrer retention and billing management.
Your partner in healthcare when reliability matters
Specialised. Independent. Hands-on.
Industry experience that counts
eisq has been working with hospitals, health insurance providers, healthcare providers and medical device manufacturers for years – we understand the language, the structures and the typical pitfalls.
Independent and on your side
We do not have our own network of service providers, nor do we receive any commission. Our recommendations are based solely on what is best for you.
In practice, not just in theory
We don’t just support you through to the concept stage – we get involved in the implementation until the systems are running smoothly.
Pragmatic and quick to take effect
No unnecessary overhead, no lengthy analysis phases that yield no results. We deliver quick wins and clear roadmaps – whatever your situation requires.
Experienced in regulated environments
Data protection, compliance with billing regulations, IT security requirements – we understand the regulatory framework in the healthcare sector and translate it into practical management structures.
Structured according to recognised methodology
eisq works in accordance with PM² – the European Commission’s project management methodology. For you, this means: audit-ready processes, clear decision-making logic and projects that can be certified at any time.
30 Minuten, die sich lohnen: Ihre Situation, eine ehrliche Einschätzung und konkrete nächste Schritte – strukturiert und ohne Verkaufsdruck.
This is how the introduction works
30 minutes. Focused. Straight to the point.
Starting point: Your outsourcing setup, partner landscape and current areas of tension
Assessment: Where do the greatest risks and gaps lie – operationally and structurally?
Approaches: 2–3 concrete options – ranging from quick-impact measures to a clear roadmap
Next steps: If required: in-depth exploration in a workshop – otherwise: a clean conclusion, no follow-up
No questionnaire marathon. No presentation show. Just a clear picture.